Monday, February 20, 2012

How to change your attitude when you hear yourself being attacked

A friend of mine, Phil, was talking about disagreements in the workplace recently.  When someone disagreed with his views at work, his first reaction was often to feel he was being attacked by that other person.   He would view them as an idiot, and enemy, or both.  He knew this was wrong though.  He came up with the following process he used and recommended when he felt he was being attacked (and "felt" is the right word since he realized it was often just and emotional reaction):

Pause a moment, take a breath, and ask yourself the following two questions:

  1. What is the other person's likely motivation?
  2. What is the other person thinking?  What point are they trying to make?
This brief practice can quickly change your attitude in many situations. 

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